After the latest update a few problems were reported, but fortunately, fixes and workarounds are available. We want to thank our users for sending their valuable feedback which helped us track down the issues.

Unlock Screen does not go away (iPhone/iPod touch)

To solve this issue, please follow these steps:

  • open Notebooks’ Settings > General
  • turn on the switch Lock Current Orientation
  • turn the switch off again

Now you should be able to successfully unlock Notebooks again. In some cases it may be necessary to repeat the above steps.

Keyboard does not appear for Plain Text Documents

For some users it seems hard or impossible to bring up the keyboard when editing plain text documents. The reason is a minor change that allows you to copy text without activating the keyboard. As a side effect, taps that last longer than half a second no longer start editing a document.
We will fine tune this for the next release; in the meantime, please tap the document very briefly, just like touching a hot surface, and the keyboard will reliably appear.

(By the way: the iOS’ standard gesture for activating the keyboard is a brief tap; touch&hold activates the cut/copy/paste menu, but does not show the keyboard. This is how Notebooks now handles the gestures, too.)

NB 5.0.4 – Tips and Troubleshooting

8 thoughts on “NB 5.0.4 – Tips and Troubleshooting

  • September 19, 2012 at 3:48 pm

    “open in” seems to have stopped working, as notebooks is not shown as a selection in any drop lists

    • September 19, 2012 at 4:01 pm

      iOS 5 limits the number of apps in the “Open in…” list to ten items. If you have more than 10 apps that can handle PDF documents, the iOS simply skips some of them, and that is what seems to happen in your case. There is nothing we can do about that, unfortunately, and the only solution on iOS 5 is to delete a few apps in that list until Notebooks appears.

      iOS 6 handles these situations more elegantly, by the way.

    • September 24, 2012 at 1:52 pm

      I read all of the info provided on this page and the comments posted but my Nootbook program will not allow me to go past entering my password. If i enter the password incorrectly it will ask me to “TRY AGAIN” then if I intentionally ennter it wrong againg it says “LAST CHANCE.” When I enter the correct password code it displays “ACCEPTED” but it will not go past that, it just freezes. This started after I upgraded to the lastest software. I am using an iPhone GS3. The program has been flawless up until now.

      Please help!

      • September 24, 2012 at 7:23 pm

        Hi Terry,

        did you follow the hint Unlock Screen does not go away above?

  • September 21, 2012 at 3:41 pm

    The second row of the keyboard from top, in Rich Text Doc, appear super posed over the high row of the classical keyboard and are unusable.
    For your info, the app is updated and the iOS is at version 6.0

    • September 21, 2012 at 3:48 pm

      Hi Alberto,

      this is a “known issue” and actually a bug in iOS 6. We have mentioned it here in a previous post (

      There is nothing we can do about that at the moment (except completely disabling that second row keys), but we do hope that Apple will fix this or at least provide a workaround. Until then, our recommendation is to turn off that second row for rich text documents in Notebooks’ settings.


  • September 26, 2012 at 6:03 am

    It seems that if I sync from the iPad, the app now adds space above an below every list item. This is very annoying.

    • September 26, 2012 at 7:00 am

      Hi JD,

      in 5.0.4 we made a slight modification to the default document style and increased the spacing between list items. In cases when list items are several lines long, this looks better than it used to. I agree, the spacing seems a bit too much when items are just one line long; we have optimized that for NB 5.0.5, which is on its way to the App Store.

      If you don’t want that spacing at all, you can download the previous version of the default document style and install it in Notebooks. Here is how to do that:


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